Saying Goodbye…

Kylah Casey

This post was initially intended to introduce one of the fine members of the ITD Help Desk.  However I found out Friday that Kylah Casey will be leaving the Help Desk for a job in her field of study.

The Help Desk takes great pride in our work but we take even more pride in seeing our student succeed.

Congratulations Kylah we were fortunate to have you with us.

Below is a brief biography for Kylah.  She is moving on to a job as a background investigator.

What is your major? Criminal Justice Administration 


How long have your worked at the Help Desk? I have been employed at the Help Desk for 2 years, 3 months. the best years of my working life. 


What is the thing you like most about working at the Help Desk?  I love helping people and being able to put a smile on people’s faces by resolving their MTSU issues and changing their day (possibly) from good to bad. I absolutely love my co-workers and supervisors because, together, we make the perfect team. The people who I work with make the Help Desk an enjoyable workplace because they are willing to help, work with you, and always come with a smile. We have formed a family and operation that works for the organizational structure of the Help Desk.


Anything you would like people to know about you? ​I love MTSU! I am TRUE BLUE!!



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The Help Desk Has Moved!

The long awaited and much anticipated move has occurred.KUC photo The ITD Help Desk has moved to the Keathley University Center (KUC) room 320.  We offer all the same services with the added benefits of a more convenient centralized location and … windows!

Those of you that have used our services in the past will recall the less than ideal work space (to put it mildly) in the basement of the Cope Administration building. Our new home will wash away those memories.  It is doing so for me.

Along with the move we have taken on a new service the grading of tests for staff and faculty.  Scantons can be dropped off  or graded while you wait (when available).

Below I have listed our hours of operation.  Come by and see us.

ITD Help Desk Hours

Monday-Thursday:  7:00 am to 9:00 pm

Friday : 7:00 am to 4:30 pm

Saturday: 8:00 am to 4:00 pm

Sunday: 2:00 pm to 9:00 pm

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