The Natural

I am blessed, and I don’t use that phrase lightly, with a very competent group of teammatesIMG_7350_edited-2. One of the very best of these is Shawn Stickney. Shawn impressed us from the start with is composure and computer knowledge. He has only gotten better while with us.

Shawn’s skills are so respected that we often leave in his care the most difficult of computer problems much to his despair. This “Laptop Whisper’s” track record is so good that we don’t care about his feelings.

Shawn is also a great guy to have around on those quite Friday afternoons. He can discuss current events, literature and politics from an intelligent reasoned stance. In short he is as close as the Help Desk gets to a Renaissance man.

Below is a brief biography of Shawn Stickney. 

What  are you studying? My major is University Studies with a focus on Economics, which serves as a good foundation to move into a masters program, which I plan on pursuing upon graduation from MTSU in ’15, in Accountancy.

How long have you work at the Help Desk? I will have worked at the Help Desk for 3 years in November of 2014.
What do you like most about working for the Help Desk? I think the best thing about the working at the Help Desk is that you occasionally run into that individual who is extremely flustered about a specific problem. A problem that usually has the customer in a predicament. Those are the best because normally they are fairly challenging, and you genuinely get to help someone get something important done. It’s a nice feeling when you see that person who has a to-do list longer than my arms finally get to check something off it.


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A man of many words…

Two words come to mind when I think of Bryan Creech.  Verbose and ReliableIMG_7342_edited-2. At times a phrase comes to mind as well  reliably verbose.  

Humor aside Bryan Creech has been a reliable asset to the Help Desk since his very first semester with us.  He is well informed with strong opinions and can always be counted on to go the extra mile for the students, staff and faculty of MTSU.

As if he hoped to contradict his reputation he has provide a brief bio below.

Bryan is a Business Management major who will have a minor in Administration.

He has worked for the Help Desk for 2 and half years.

His total not verbose response to the question of what he likes about working at the Help Desk was:  “I like the interaction with technology and people who share similar interests.”

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Saying Goodbye…

Kylah Casey

This post was initially intended to introduce one of the fine members of the ITD Help Desk.  However I found out Friday that Kylah Casey will be leaving the Help Desk for a job in her field of study.

The Help Desk takes great pride in our work but we take even more pride in seeing our student succeed.

Congratulations Kylah we were fortunate to have you with us.

Below is a brief biography for Kylah.  She is moving on to a job as a background investigator.

What is your major? Criminal Justice Administration 


How long have your worked at the Help Desk? I have been employed at the Help Desk for 2 years, 3 months. the best years of my working life. 


What is the thing you like most about working at the Help Desk?  I love helping people and being able to put a smile on people’s faces by resolving their MTSU issues and changing their day (possibly) from good to bad. I absolutely love my co-workers and supervisors because, together, we make the perfect team. The people who I work with make the Help Desk an enjoyable workplace because they are willing to help, work with you, and always come with a smile. We have formed a family and operation that works for the organizational structure of the Help Desk.


Anything you would like people to know about you? ​I love MTSU! I am TRUE BLUE!!



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The Help Desk Has Moved!

The long awaited and much anticipated move has occurred.KUC photo The ITD Help Desk has moved to the Keathley University Center (KUC) room 320.  We offer all the same services with the added benefits of a more convenient centralized location and … windows!

Those of you that have used our services in the past will recall the less than ideal work space (to put it mildly) in the basement of the Cope Administration building. Our new home will wash away those memories.  It is doing so for me.

Along with the move we have taken on a new service the grading of tests for staff and faculty.  Scantons can be dropped off  or graded while you wait (when available).

Below I have listed our hours of operation.  Come by and see us.

ITD Help Desk Hours

Monday-Thursday:  7:00 am to 9:00 pm

Friday : 7:00 am to 4:30 pm

Saturday: 8:00 am to 4:00 pm

Sunday: 2:00 pm to 9:00 pm

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